杏吧论坛

Dr Antonio Cordella NAB3.30

This course is available on the CEMS Exchange, Global MSc in Management, Global MSc in Management (CEMS MiM), Global MSc in Management (MBA Exchange), MBA Exchange, MPA Dual Degree (杏吧论坛 and Columbia), MPA Dual Degree (杏吧论坛 and Hertie), MPA Dual Degree (杏吧论坛 and NUS), MPA Dual Degree (杏吧论坛 and Sciences Po), MPA Dual Degree (杏吧论坛 and Tokyo), MSc in Management (1 Year Programme), MSc in Management of Information Systems and Digital Innovation, MSc in Strategic Communications and Master of Public Administration. This course is available as an outside option to students on other programmes where regulations permit.

Digital government and digital public sector services are the result of the widespread adoption of ICTs, Web processes and social media in public sector organisation - which cumulatively transform and may ‘producize’ the nature of public services delivered to citizens. This course covers the recent and likely-future major organizational and technology change processes in the government sector. Core topics include: the distinctive aspects of the public administration context for technology-enabled innovation; digital government and public sector reform; public sector ICT innovation and public value creation; the use of ICTs to streamline public services as part of wider business process changes; measuring and growing productivity via digital changes; ‘digital by default’ services and social media in government; and next-generation shifts to EDGE (Essentially Digital Governance).

20 hours of lectures, 10 hours of seminars and 4 hours of workshops in the LT.

A reading week will take place in W6. There will be no teaching during this week.

Students will be expected to produce 1 essay in the LT.

One 1000-word formative essay to be submitted in week 7. Formative feedback is also provided on class participation with seminars based around reading and discussing selected journal articles.

• Ahn M.J. & Bretschneider S., 2011. Politics of E-Government: E-Government and the Political Control of Bureaucracy. Public Administration Review, 71(3), pp.414–424.

• Alford J. & Hughes O., 2008a. Public Value Pragmatism as the Next Phase of Public Management. The American Review of Public Administration, 38(2), pp.130–148.

• Alfred Tat-Kei Ho, 2002. Reinventing Local Governments and the E-Government Initiative. Public Administration Review, 62(4), pp.434–444..

• Andrew Kakabadse, Nada K. Kakabadse and Alexander Kouzmin, 2003. Reinventing the Democratic Governance Project Through Information Technology? A Growing Agenda for Debate. Public Administration Review, 63(1), pp.44–60.

• Bannister, F., & Connolly, R. (2015). The great theory hunt: Does e-government really have a problem?. Government Information Quarterly.Vol. 32(1)

• Bertot J.C., Jaeger P.T. & Grimes J.M., 2010. Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies. Government Information Q